This section applies to the manufacturer’s warranty whether you have purchased our products for residential use or for commercial/professional use.
Your warranty will not cover the following items/instances:
Surface rust, however if you find corrosion caused by rust and have used the product in accordance with the instructions, you are entitled to repair/replacement
Heat tarnishing/discolouration to the end cap
Water damage – on any part of body
Severe weather conditions such as hail, acid rain, hurricanes, earthquakes, wildfires, tsunamis or surges, tornadoes or severe storms and other environmental factors
When the regulator is left exposed to direct sunlight for prolonged periods of time
Cracks caused by thermal shock or from not following the Manufacturer’s guidelines on heat up and safe storage
Small, cosmetic paint chips to the outer bottle surfaces that do not affect structural integrity
Discolouration to any surface including fasteningsLimited:
Silicone discolouration – 1-year warranty
Ash tray and handle on the wood burner- 1-year warranty
Your warranty will not cover damage, defects or failure to comply with the warranty conditions in any of the following events.
You make further use of the Product after giving notice that it may be damaged/defective unless you have received written confirmation from us advising otherwise.
The failure, in our reasonably held belief, is attributable to, caused by or been substantially aggravated by:
any improper use, misuse or unauthorised alteration storage or installation of the Products by you, your employees, agents or hired staff
any usage of the Products by you, your employees, agents or hired staff which is deemed to be of a manner that is inconsistent with any specification and our directions
The defect arises as result of you not following our instructions in relation to the type of fuel to be used with the Products, that being, only kiln dried hardwood with a moisture content of 20% or less, or in the case of ovens other than Dome and Roccbox, Gozney Wood or Briquettes.
The defect arises as a result of the use of salt
The defect arises as a result of not following the Product manual
The defect arises as a result of improper storage of the Product
The defect arises from caustic cleaning materials The defect arises as a result of fair wear and tear
The defect arises as a result of incidental loss or accidental damage
The defect arises as a result of natural disaster
You have modified the product in any way; or
The Products differ from any corresponding specification, as a result of changes to made to ensure compliance with applicable statutory of regulatory requirements
Unauthorised alterations to the Products will result in the warranty being void and that any purchase of Products made outside of an authorised third party or retail channel will result in the warranty being void.
You shall be liable to cover any reasonable costs incurred by us for the replacement of any Products under the above warranty claim conditions in the following circumstances:
The failure of the Products is a result of defective part(s) not covered by the commercial or residential warranty as previously set out.
No fault is found
The failure of the Products is a result of incorrect installation
The failure of the Products is due to damage caused at your premises
The failure of the Products is a result of the Products being used in conjunction with other goods not supplied by us
The failure of the Products is caused by modifications made by you or as a result of your instructions to a third party
The failure of the Products is caused by external or environmental factors; or
The failure of the Products is a result of theft, loss or removal of equipment by you or a third party, and such costs may vary depending upon the location of the Products and any other reasonable costs incurred by us.
This voluntary warranty will cease to apply after the time periods set out above. No other warranties given by any person, including a dealer or retailer, shall be binding on Tortuga Lab. In no event shall recovery under this warranty be for an amount greater than the purchase price of the Tortuga Lab products sold.
Tortuga Lab may from time to time change the design of its products. Nothing contained in this warranty shall be taken to oblige Tortuga Lab to include such design changes into previously manufactured products, nor shall such changes be construed as an admission that previous designs were defective.